Check here for Calligraphy Arts’ information & policies

All images on Calligraphy Arts are protected by Copyright. The images shown are reduced in quality as compared to the actual artwork and greeting cards. Please note that variations in colour may occur, but please be aware that differences in computer monitors can show variations in colour more than the quality of our printing processes.

Any bespoke commissions and artworks will obviously take longer to produce. All timescales and prices for items such as these will be agreed between the customer and Calligraphy Arts before any work commences.

If you have any suggestions, comments or feedback about how we can improve our service, or if you have specific requirements, please get in touch.

Contact Details

Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester
Leicestershire
LE3 3JD
UK

Tel: +44(0)116 2331850
Mob: +44(0)7818 250605
E-mail:jane@calligraphyarts.co.uk

Shopping

You can pay securely via Stripe or PayPal. (Please note that you don’t need a PayPal account to pay via PayPal).
Credit and Debit card payments are accepted. All credit and debit card orders are processed offline for enhanced security.
You can also Phone us or E-mail your order details to us.
Wire Transfer (BACS payment) is another option for payment.

We also accept cheques or money orders from UK customers. Please note that orders will not be posted until funds have cleared into our account.

Paying by Cheque or Money Order

We can take payments by cheque. If you wish to do this, then simply select the Pay by Cheque option at the checkout. You should make the cheque payable to “Jane Lappage” and post it with a copy of your order to:

Jane Lappage
Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester. LE3 3JD
United Kingdom

PayPal Payments & Card Payments by Stripe

Credit and debit card payments are securely processed by Stripe or PayPal depending on your checkout preference. You do not need a PayPal account, just a credit or debit card. Many of our customers already have PayPal accounts. Calligraphy Arts customers are not required to hold an account with our online payment providers in order to use their secure payment facilities.

Calligraphy Arts does not collect any credit card data, as this is all handled securely with PayPal and Stripe’s own servers and systems.

Shop safely
PayPal and Stripe are serious about security and protects your transactions and personal information with industry leading encryption technology. PayPal and Stripe do not share your financial details with sellers.

Postage, Delivery and Processing

Your card order will be despatched via First Class Royal Mail or Airmail Post in sturdy, board-backed packaging to ensure it reaches you in perfect condition. Bespoke artwork, Calligraphy Pens and other items will be sent in either padded bubble bags or sturdy cardboard boxes, which will be amply sized and well padded.

We’ll do our utmost to process your order on the day we receive your order, but certainly within three days. The majority of mainland UK Calligraphy Arts orders are processed same day and delivered next day, but we will contact you if there is any delay.

Any bespoke commissions and artworks will obviously take longer to produce. All timescales and prices for items such as these will be agreed between the customer and Calligraphy Arts before any work commences.

Credit Card Security

We do not store credit card details nor do we share customer details with any 3rd parties.
They are not held by calligraphyarts.co.uk nor in clear text on any web site, so you can be sure of our secure commitment to you. Our payment providers allow you to buy our goods online in a safe and secure way.

Guarantee

If your UK order has not been received within 30 days please get in touch.

Calligraphy Arts
37 Kings Drive
Leicester Forest East
Leicester
Leicestershire
LE3 3JD
UK

Tel: +44(0)116 2331850
Mob: +44(0)7818 250605
E-mail: jane@calligraphyarts.co.uk

We guarantee your satisfaction. All our products come with a no quibble returns guarantee. If you’re not happy for any reason, send it back within 14 days of receipt (you have to pay the postage for the return of the product if it is not faulty) and we will refund the cost of the item. No problem.

Privacy Policy

We do not disclose buyers’ information to third parties other than when order details are processed as part of your order payment to PayPal or Stripe. In this case, the third party will not disclose any of the details to any other third party. Your details will never be disclosed to third parties without your permission.

We do not store credit card details nor do we share customer details with any 3rd parties.

Cookies

Session Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. PLEASE NOTE – If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

We also use Google Analytics cookies so that we can measure which pages are viewed and how people use the website. In this way can update the website to benefit users and visitors to Calligraphy Arts.

Data collected by this site (Calligraphy Arts) is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service.

Also see our Cookie Policy Page for descriptions of cookies used on this website.

Returns Policy

Under the Distance Selling Regulations private purchasers have the right to cancel the order up to 14 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification eg: personalised cards, bespoke artwork etc.

Consumer Rights

Distance Selling Regulations apply to Internet, mail order and telephone shopping (links to the Which website) and also from the EU Website

You may cancel your order from the moment you made it up to 14 days after receiving it. Cancellation of any orders and services must be made by letter, or email. A telephone call for cancellation is not enough. It is the customer’s duty to take full care of all items.

Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. Any failure to return at the customer’s expense (except where the items are faulty or do not comply with the contract) means that Calligraphy Arts will recover the items and offset the amount against any refund due. If the items are faulty at receipt or do not comply with your contract with contract Calligraphy Arts, then we will be liable for any return charges.

Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of return to Calligraphy Arts – this will include our basic delivery costs. If you opted for enhanced services, such as Tracked or Next Day services, then we will only be liable for the cheapest delivery option offered at the time of the order.

The Distance Selling Regulations do not apply to Business purchases.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.

In short: If you’re not happy: Send it back. No problem.